Last updated: DRAFT, November 2026. To be confirmed before bookings open.
These terms apply when you book a visit to Santa at Street Croft Farm: Christmas Wonderland on its evenings. By completing payment you agree to these terms and our privacy notice. If you do not agree, please do not book.
1. Who you are booking with
Bookings are sold by Street Croft Farm (the event organiser). Online booking and confirmation emails are provided by UF Labs (Underdown Labs Limited) as the booking platform. Card payments are processed by Stripe on Street Croft Farm’s connected account.
Contact for booking queries: use the contact details on streetcroftfarm.co.uk/contact.
2. Prices
| Ticket | Price |
|---|---|
| Christmas Wonderland: child (includes a visit to Santa, a gift and every activity) | £32.00 |
| Christmas Wonderland: baby with a cuddly toy (under 2, gets a cuddly toy from Santa) | £15.00 |
| Christmas Wonderland: baby on a lap (under 2, no gift, 1 per Santa visit) | Free, but must be booked |
| Christmas Wonderland: adult (up to 4 per booking, includes a mince pie and a hot drink) | £8.00 |
The total shown at checkout is the price you pay. No VAT is added and there is no separate booking fee. Any optional extras are shown with their price before you pay.
3. Your Santa time and arrival
- At Christmas Wonderland you choose your Santa time when you book. The evening is open 4pm to 9pm. Come when you like and be ready for Santa 5 minutes before your Santa time. Give yourself time around your Santa visit to enjoy the festivities.
- One Santa visit is for one family: up to 3 children. One booking can include up to 4 adults, and 1 baby on a lap with each Santa visit. Families with 4 or more children have two Santa visits back to back.
- One booking is for one family, with up to 6 children. Bigger groups need a separate booking for each family.
- Parking is limited. Please share cars where you can. We ask how many cars you are bringing so we can make sure everyone has a space, and a time may close when the car park is full.
- Please arrive on time for your Santa visit. If you are very late, we will do our best to fit you in, but we cannot always keep your Santa time.
4. Payment and confirmation
- Payment is taken at checkout through Stripe. Your booking is confirmed when payment succeeds.
- You will receive a confirmation email with your Santa time and a QR code for each person. Bring it on your phone or printed.
- Your places and Santa time are held for a short time while you pay. If payment fails or the checkout expires, they are released so others can book.
5. Invitation from Santa by post
- When this extra is offered with Christmas Wonderland bookings, it is shown with its price per child before you pay. Each child on the booking gets their own printed invitation from Santa, in their own envelope, posted to the address you give at checkout before your visit.
- This extra can be ordered until 11:59pm ten days before your visit, as shown when you book, so it arrives in time with Christmas post. After that it can no longer be added.
- Please check your address carefully. Contact us straight away if anything is wrong.
6. Refunds, cancellations and changes
- Bookings are non-refundable except where required by law or where we cancel the event and cannot offer a suitable alternative.
- Please contact us if you need to change your Santa time or arrival time. We will try to help, but changes depend on Santa times being free.
- If we postpone the event because of weather, safety or circumstances outside our control, we will contact you by email. We will either move your booking to the new date or refund you if you cannot attend.
Your statutory rights: Nothing in these terms affects your legal rights as a consumer in the United Kingdom.
7. On the day
We may refuse admission to, or remove, anyone who behaves unsafely or disrupts the event. Children must be supervised by an adult from their booking at all times. We are not liable for travel costs if you cannot attend.
8. Your children’s details
When you book, we ask for each child’s first name, age, something about them Santa could mention (such as a hobby, a pet or a new baby in the family), and anything that would help their visit. We use these details only for your visit: so Santa can greet each child, choose the right gift, and make the visit right for them.
| Details | Why | How long |
|---|---|---|
| Children’s names, ages and notes | Santa’s card for your visit and sorting gifts by age | Deleted automatically 2 days after the event |
| Family names and postal address (if you order the posted extra) | Santa’s welcome and posting your invitation | Deleted automatically 2 days after the event |
| Your name, email, mobile number and number of cars | Confirmation, contacting you about your booking, parking and check-in | As set out in our privacy notice |
| Payment | Processing your booking through Stripe | Stripe keeps payment records under its own policy. We keep the order reference and amount, never card numbers. |
If a checkout is not completed, any children’s details entered are deleted the next day.